Privacy Policy – RIEN Sri Lanka

This policy explains what personal information Rien collects when you visit rienwear.com or place an order, how we use it, and the choices you have. We handle personal data in line with Sri Lanka’s Personal Data Protection Act, No. 9 of 2022.

Who we are

Rien is a Sri Lankan apparel label. In this policy, “Rien”, “we” and “us” refer to the business that operates rienwear.com and is responsible for the personal information collected through it. You can reach us at any time through our contact page.

Information we collect

Information you give us

Order details: your name, delivery and billing address, phone number, email address and any order notes.
Account details: if you create an account, your login email, password (stored encrypted) and saved addresses.
Messages: anything you send through our contact form or by email, including your name, email, phone number and the content of your message.
Newsletter: your email address, if you choose to subscribe.

Information collected automatically

Technical data such as your IP address, browser type, device and the pages you visit, recorded in standard server logs.
Cookies that keep your shopping bag and login working. See our cookie policy for details.

We currently accept cash on delivery, so we do not collect or store card or bank details on this website.

How we use your information

To process, deliver and support your orders, including returns and exchanges.
To contact you about your order, for example to confirm delivery details.
To manage your account and reply to your questions.
To send our newsletter, only if you have subscribed. You can unsubscribe at any time using the link in each email.
To keep the website secure, prevent fraud and meet our legal and tax obligations.
To understand how the store is used so we can improve it.

We do not sell your personal information. We share it only where needed to run the store:

Delivery partners receive your name, address and phone number so they can deliver your order.
Service providers such as our hosting and email providers process data on our behalf and only under our instructions.
Authorities where we are required to by law or to protect our rights.

How long we keep it

We keep order records for as long as required for accounting and tax purposes. Account information is kept until you ask us to delete your account. Contact form messages are kept only as long as needed to resolve your query. Newsletter data is kept until you unsubscribe.

Keeping your data secure

The website uses an encrypted (HTTPS) connection, and access to customer data is limited to people who need it to fulfil orders. No method of transmission or storage is completely secure, but we take reasonable steps to protect your information.

Your rights

You can ask us to:

Give you a copy of the personal information we hold about you.
Correct information that is inaccurate or incomplete.
Delete your information, where we are not required to keep it.
Stop using your information for marketing, or withdraw a consent you have given.

To make a request, contact us through our contact page. We may need to confirm your identity before acting on it.

Children

Our store is not directed at children under 16, and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.