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Rien / Policies

Return Policy

Last updated

We want you to be happy with every Rien piece. If something is not right, you can return or exchange it within 7 days of delivery.

Return window

You have 7 days from the date your order is delivered to request a return or exchange. Requests received after this period cannot be accepted.

Eligible items

To be accepted, an item must be:

  • Unworn, unwashed and free of marks, odours or damage.
  • Returned with all original tags attached and in its original packaging.
  • Accompanied by your order number.

We cannot accept returns of items marked as final sale, or items that have been altered.

How to return an item

  1. Contact us through our contact page within 7 days of delivery. Choose “A return or exchange” and include your order number, the item and the reason.
  2. We will confirm whether the item is eligible and send you return instructions.
  3. Pack the item securely with its tags and send it back as instructed.
  4. Once we receive and inspect the item, we will let you know the outcome.

Exchanges

If you need a different size or colour, we will exchange it subject to availability. If the item you want is out of stock, we will offer a refund instead.

Refunds

Approved refunds are issued for the price of the returned item. Because orders are paid by cash on delivery, refunds are made by bank transfer to an account you nominate. We aim to process refunds within 7 working days of approving a return.

Original delivery charges are not refundable unless the item was faulty or incorrect.

Return delivery costs

If you are returning an item because you changed your mind or need a different size, you are responsible for the cost of sending it back. If we sent you a faulty or incorrect item, we will cover the return cost.

Faulty or incorrect items

If your order arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with your order number and photos of the issue. We will arrange a replacement or a full refund.

Refused deliveries

Refusing a cash on delivery order without a valid reason creates delivery costs for us. We may decline future cash on delivery orders from customers who repeatedly refuse deliveries.